Frequently Asked Questions
VitaminTree.ca accepts Visa, Visa Debit, MasterCard, MasterCard Debit, American Express and PayPal. Please note that we are unable to accept cheques, money orders or eTransfers at this time.
Yes, Vitamin Tree is proudly 100% owned and operated in Canada, therefore, all prices on our website are in Canadian Dollars.
Vitamin Tree is an online retailer based on the Greater Toronto Area. We don’t have a physical storefront available for customers to shop at but please feel free to check out our selection of products on our site!
VitaminTree.ca offers a selection of health and wellness products including vitamins, supplements, beauty, body and home and lifestyle products. We also offer professional brands that are highly recommended by wellness practitioners and educators in the industry.
No, VitaminTree does not offer any prescription drugs. Should you require a prescription drug, please inquire with your local pharmacist.
Shopping for healthcare products online not only provides convenience but also allows you to show through our large collection of products in one place. VitaminTree offers a wide selection of products and we are able to provide timely delivery all across Canada!
Ordering is simple! Add the items to your cart, go to checkout, login (you'll be asked to create an account if you don't have one), and follow the instructions!
Orders can only be placed online. However, if you wish to order over the phone, our representatives can create a draft order and email you the payment details for your reference.
All orders placed on VitaminTree.ca will be shipped out to you directly to the shipping address provided. Unfortunately, we are not offering any pick-up options at this time.
Once you have placed an order with us, you will receive an email from us to confirm that we’ve received the order. Be sure to check your junk / spam folder if you don’t see this in your inbox. You can also reach out to us to confirm with our team!
You will be charged once the order has successfully been placed. However, should you need to adjust your order in any way, our team will be sure to process any necessary form of refund for you!
VitaminTree offers multiple forms of payment options. We accept Visa, Mastercard, American Express, PayPal, Google Pay, Apple Pay and AliPay.
You can view the status of your order by logging into your account and clicking “My Order”. You can also chat with one of our representatives on our LiveChat for your order status.
Should you change your mind about your order, you can reach out to us by phone or email to speak with a representative to cancel your order.
Should you need to adjust your order for any reason, please contact us at your earliest convenience. Our team will try their best to help you adjust your order before it gets processed.
You can access your order history by logging into your account and selecting My Profile. From there, you can select My Orders where you’ll see a list of your orders you’ve placed through your account with us.
To keep item(s) in your cart, be sure to log in to your account before adding item(s) to cart. Any item(s) added to cart will remain in your cart on the browser and device you used. Should you clear your browser history and cookies, the item(s) may be removed from your cart despite saving it in your cart on your account.
We are constantly updating our inventory to ensure we have the best selection of products for our customers. Should you not be able to locate a previously purchased product, it may be discontinued or replaced by another product. Please feel free to reach out to us and we can assist you with locating the right product for you! We also welcome any suggestions of products and brands that you would like to see us carry on the site.
If for any reason we’ve run out of stock of the item(s) you are interested in, be sure to register to be notified of the restock.
Should you encounter a problem with your order upon delivery, please contact us at email@example.com or 1-877-378-0718 at your earliest convenience. One of our team members will assist you with resolving the matter.
Should you encounter a problem with your order upon delivery, please contact us at firstname.lastname@example.org or 1-877-378-0718 at your earliest convenience. Our team members will gladly assist you with resolving the issue.
Please note that items within the same order may be shipped separately, please check your order details for more information.
All orders shipped within Canada are shipped using Canada Post. We offer Expedited, XpressPost and Priority shipping. At this time, we do not offer any international shipping options to destinations outside of Canada.
Shipping costs will vary depending on the order and the destination it will be shipped to. Shipping costs are calculated based on the dimensions and weight of the order. Should you wish to find out the shipping cost of your order, please add the item(s) you wish to purchase to cart and proceed to checkout for more details.
At VitaminTree.ca, we try our best to process orders within 1 to 3 business days. Should we require longer time to process the order, one of our representatives will reach out to notify you.
Once an order is processed and shipped, you will receive an email with tracking details for your reference. We encourage our customers to use the tracking details provided to track their package for the latest updates. The delivery time will vary depending on the shipping destination. Please refer to our Shipping Page for estimates on delivery times.
VitaminTree can ship to any valid Canadian address including PO Boxes.
Once your order is processed and shipped out, you will receive an email notification from us with the tracking details. You can then use the provided tracking details to track your package on the courier’s website for latest updates.
VitaminTree.ca will accept returns on un-opened products within 30 days of purchase on a case-by-case basis. Returns will also be accepted for products that have a manufacturing defect. Returns may be subject to a 20% restocking fee depending on the item. For more information, please visit our Returns Policy page.
Should you be unsatisfied with your purchase for any reason, please reach out to us by phone or email and one of our representatives will assist you with initiating a return (if applicable).
Please connect with one of our representatives regarding your return. You can click Here to visit our [Return Policy].
The initial shipping cost will not be reimbursed should the order be shipped out. However, there are exceptions to this depending on the situation. Please reach out to us and we’ll be able to provide further assistance.
PRIVACY AND SECURITY
We understand how important privacy is. VitaminTree does not sell or share personal and financial information with any third parties except if required to do so legally.
VitaminTree only stores the first and last four digits of the credit card for payment reference. We will never make any charges to your credit card unless you are placing an order on VitaminTree.ca.
To change your email address or contact information on your account, you can log in to your account and select My Profile. From there, you can adjust the information under My Contact Information.
We’re sorry to see that you want to unsubscribe from our newsletters, however, should you no longer wish to receive our newsletters, you can unsubscribe by clicking the Unsubscribe button located at the end of the newsletter. You can also email us directly at email@example.com and request to be removed from our subscription list.
COUPONS AND PROMO CODES
Should you be interested in any of our upcoming promotions and sales, be sure to register an account with us and you’ll be notified by email with any upcoming promo codes!
Promo codes and coupons can be redeemed during the checkout process. Once you’ve added all your item(s) to the cart, proceed to checkout and look for the Promo Code field located under the itemized list in your cart!
Unfortunately, Vitamin Tree does not participate in any manufacturer’s coupon program. However, we offer competitor pricing and deals on our products so you can save in other ways!
Coupons and promo codes may not be recognized for several reasons such as typos, expiry dates or product selection might not match the offer. Be sure to enter the promo code correctly and should you still encounter any issues, please do not hesitate to reach out to us and one of our representatives will gladly assist you.
Depending on the coupon and promotion, coupons and promo code may not be stackable. Be sure to read the fine prints of our promotions and should you encounter any issues, please feel free to reach out to us.
REMOTE AND DIFFICULT TO SERVE LOCATIONS
Follow the tracking details on your order for the latest update on the delivery of your package. Should there be any major issues with courier deliveries, we will notify our customer by email.